camels in the dunes

Cancellation Policy

Sonara Camps

In this Cancellation Policy:

  • we’, ‘us’ or ‘our’ means Nara Desert Escape, Nara Nomad and Sonara camp; and

  • you’ or ‘your’ means the person and/or their guests who has purchased services from us.

Individually referred to as the party (the ‘Party’) and collectively referred to as the parties (the ‘Parties’).

 

If you have any questions about this policy or any bookings you have placed, please contact us by:

  • sending an email to info@sonara.ae or

  • calling us on +971503367909 (our telephone lines are open 7 days a week from 9am to 6pm).

 

1. Right to Cancel

  • If you are unable to attend a previously booked experience at any of our camps, strict cancellation fees will apply.

  • We recommend that you take out the “Cancellation Protection Program” offered on our booking platform to make advantage of the last minutes cancellation coverage.

 

To exercise your right to cancel under the Cancellation Protection Program, you must inform us of your decision to cancel the experience by a clear written statement using the contact email at the top of this page.

  • We are not responsible if an event is cancelled by us due to causes beyond our reasonable control, including without limitation, acts or omissions of government or military authority, acts of God, shortages of materials, transportation delays, fires, floods, diseases, labour disturbances, riots, epidemics, pandemics, or wars provided that we give prompt notice to you of our invocation of this provision and make diligent efforts to resume the event despite such force majeure. In a case of force majeure, we will offer you an alternative date, or a transferable voucher equivalent to the amount of your booking valid for six (6) months. If this force majeure provision is triggered, we will not provide a refund unless you have taken the Cancellation Protection Program. The Parties are aware that the global Coronavirus Covid-19 pandemic is occurring world-wide. Should the pandemic effect the viability of the event the force majeure provisions shall be triggered, as set forth above.

  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. The cancellation periods are set out in Article 2 (“Cancellation Period”) below.

 

2. Cancellation Period

 

Less than six (6) guests:

  • Cancellation up to seventy-two (72) hours prior to the booked experience – eligible for a full refund with or without the Cancellation Protection Program.

  • Cancellation less than seventy-two (72) hours prior to the booked experience - eligible for a full refund with the Cancellation Protection Program.

  • Cancellation less than seventy-two (72) hours prior to the booked experience – not eligible for a refund without the Cancellation Protection Program.

 

Above six (6) guests:

  • Cancellation up to seven (7) days prior to the booked experience - eligible for a full refund with or without the Cancellation Protection Program.

  • Cancellation between six (6) days and seventy-two (72) hours prior to the booked experience – eligible for a full refund with the Cancellation Protection Program.

  • Cancellation between six (6) days and seventy-two (72) hours prior to the booked experience – eligible for a fifty percent (50%) refund without the Cancellation Protection Program.

  • Cancellation less than seventy-two (72) hours prior to the booked experience - eligible for a full refund with the Cancellation Protection Program.

  • Cancellation less than seventy-two (72) hours prior to the booked experience – not eligible for a refund without the Cancellation Protection Program.

 

Events cancelled due to force majeure

With Cancellation Protection Program

  • Eligible for a refund, or provided with alternative date, or a transferable voucher equivalent to the amount of your booking valid for six (6) months.

 

Without Cancellation Protection Program

  • Not eligible for a refund. You will be provided with alternative date, or a transferable voucher equivalent to the amount of your booking valid for six (6) months.

 

All no shows will be charged a one hundred percent (100%) cancellation fee with or without the Cancellation Protection Program.

 

Changes in the number of attendees is subject to the above-mentioned Cancellation Period.

 

3. Effects of Cancellation

  • We will make the reimbursement without undue delay, and not later than fourteen (14) business days after the day on which we are informed about your decision to cancel.

  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.

  • The reimbursements as set out in Article 2 above, are subject to a three percent (3%) processing fee, which will be deducted from the refund amount.

 

4. Third Party Rights

No one other than a Party to this contract has any right to enforce any term of this contract.

 

5. Disputes

  • We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

  • Any disputes will be subject to the Laws of Dubai (for Sonara) and the Laws of Ras Al Khaimah (Sonara Al Wadi), and the United Arab Emirates, and the Dubai Courts and Ras Al Khaimah Courts respectively, shall have exclusive jurisdiction.